Navigant Research Blog

The Impacts of the Evolving Energy Cloud

Jan Vrins — April 9, 2015

In my July 2014 blog, I discussed how utilities should play both offense and defense as the energy cloud evolves and transforms the energy sector. Navigant Research’s new white paper, authored by Mackinnon Lawrence and Eric Woods, provides an update on the evolution of the energy cloud. To summarize, we foresee the strategic, business model, and operational impacts on incumbent utilities increasing, more so as new entrants play important roles in states like Hawaii, California, Arizona, Colorado, New York, New Jersey, and the Carolinas.

Distributed energy resources (as detailed in Navigant Research’s report, Global Distributed Generation Deployment Forecast) and renewables will continue to grow exponentially over the next 5–10 years globally, driven by expanding customer choices and a rapidly changing technology landscape. This will dramatically affect utilities’ customer relationships and increase the complexity of their operations as distributed, intermittent, renewable energy resources spread and the grid becomes more and more digitized. Below is an overview of the highlights of the themes we see evolving rapidly.

Customer Relationships: The further evolution of distributed generation, energy efficiency, demand-side management, demand response, smart metering, behind-the-meter energy management systems, and social media will drastically change the way utilities interact with their customers—many of whom will generate their own power, sell power back into the grid, and plug in their electric vehicles at night. These increasingly sophisticated energy customers expect increased self-service and new products and services, which in turn will require innovative front- and back-office customer operations. This is likely to lead, in many cases, to a strategic pivot in how utilities proactively engage with customers.

Operations: Increasing the return on capital investments and reducing operating expenditures has historically been a priority for utilities. As the energy cloud revolution spreads, the importance of managing assets and capital will only increase. Utilities must give special consideration to managing assets, particularly procurement and the decommissioning of stranded assets. Additionally, utilities will look to build or acquire distributed energy resources and other disruptive technologies that transform day-to-day grid operations while maintaining security and reliability through climate change and other major shifts.

Regulation: All of this will also have a profound impact on regulatory policy, raising the question: will current deregulated market structures be forced to change? The utility industry is vital for the global economy, and is regulated as such. As the energy cloud matures, the regulatory environment can and must change. For a more detailed examination of likely regulatory shifts, please see this blog by Mackinnon Lawrence.

Ultimately, the objective is to provide a safe, reliable, and affordable service to customers. But a fragmented landscape of players (developers, producers and operators, wholesale and retail) will drive the need for organizational, infrastructural, process and data integration, and coordination across the power value chain and could create significant cost in a highly distributed energy infrastructure environment. It will be very interesting to see how markets will evolve as the energy cloud transformation takes hold. More to come…

Mackinnon Lawrence contributed to this blog.

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