Few Utilities Have Embarked on Large-Scale Digital Transformation

Utilities that fail to act face significant risk

A new report from Navigant Research examines digitization in the utilities industry, providing insight on advantages, barriers, and practical considerations.

For utilities, the concept of digital transformation promises better ways to meet customer demands, more cost savings on business processes, and the advent of new product and service offerings. However, for most, realizing this transformation will require many millions of dollars and multi-year timelines. Click to tweet: According to a new report from @NavigantRSRCH, in 2017, few utilities have begun a wholesale transformation, and those that have soon realize the numerous difficulties they face on their digital journeys.

“Digitization is one of the hottest topics in the utilities industry, however, the conversation often focuses on the end result: a digital nirvana of a highly efficient workforce and fully engaged customers,” says Stuart Ravens, principal research analyst with Navigant Research. “What is missing are the practical steps a utility must take to achieve a digital transformation, which is often a long and arduous journey.”

Digitization is a difficult journey.  The concepts of data governance, data quality, model management, and master data management may seem tactical and IT-focused, but they are critical to success, according to the report.

The report, Utility Digitization Strategies, takes a pragmatic look at digitization in the utilities industry and what digitization means in practice. It discusses the compelling reasons to digitize (e.g., efficiency improvements), as well as the significant barriers to digitization (e.g., regulatory frameworks). The study also examines the many practical considerations that are too often overlooked in the current digitization conversation. An Executive Summary of the report is available for free download on the Navigant Research website.

Contact: Lindsay Funicello-Paul



* The information contained in this press release concerning the report, Utility Digitization Strategies, is a summary and reflects Navigant Research’s current expectations based on market data and trend analysis. Market predictions and expectations are inherently uncertain and actual results may differ materially from those contained in this press release or the report. Please refer to the full report for a complete understanding of the assumptions underlying the report’s conclusions and the methodologies used to create the report. Neither Navigant Research nor Navigant undertakes any obligation to update any of the information contained in this press release or the report.

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