Smart Grid as a Service

Managed Services for Home Energy Management, AMI, DA and SA Communications, Substation Asset Monitoring, Demand Response,
and IT Systems and Analytics

Globally, the century-old electric utility industry is experiencing accelerated change and new challenges. Smart grid technology has emerged to help utilities deal with many of these challenges, but for all but the largest utilities, access to adequate financial and human resources may limit their ability to invest in smart grid solutions at the desired level. As a result, power industry hardware and software vendors are increasingly offering managed services solutions, or what may be referred to as smart grid as a service (SGaaS).

The tremendous growth in cloud-based services has increased the awareness of and comfort levels with SGaaS. Offerings are now available for a host of smart grid applications in several categories, including home energy management (HEM), advanced metering infrastructure (AMI), distribution and substation automation (DA and SA) communications, asset management and condition monitoring (AMCM), demand response (DR), and software solutions and analytics. While utilities have historically shied away from outsourcing operations, attitudes are shifting. The complexity of smart grid deployments and systems integration and a shortage of qualified internal human resources are just a few of the drivers behind a growing market opportunity for SGaaS. Navigant Research forecasts that the global SGaaS market will grow from just under $1.7 billion in 2014 to more than $11.1 billion in 2023.

This Navigant Research report analyzes the global market for SGaaS offerings and describes how and where they are being used by utilities. The study discusses significant market drivers and applications and outlines challenges to market acceptance. Global market forecasts for managed services for applications in six smart grid categories – HEM, AMI, DA and SA communications, substation asset monitoring, DR, and IT and analytics – are presented through 2023. For the United States, forecasts are segmented by investor-owned utility (IOU), municipal utility, and cooperative utility. The report also provides in-depth profiles of key vendors and examines several utility deployment case studies.

Key Questions Addressed:
  • How are smart grid as a service (SGaaS) offerings structured?
  • What are the various levels of managed services available?
  • Which smart grid applications best lend themselves to managed services?
  • How do the different types of utilities benefit from SGaaS?
  • What are the challenges to market adoption of SGaaS?
  • Which utility software applications are available in a software as a service (SaaS) model?
  • How large will the market for SGaaS grow over the next decade?
Who needs this report?
  • Utilities
  • Grid equipment vendors
  • Communications network and service providers
  • IT systems providers
  • IT systems integrators and consultants
  • Regulators and policymakers
  • Government agencies
  • Investor community

Table of Contents

1. Executive Summary

1.1  Smart Grid as a Service Overview

1.2  Key Trends and Challenges

1.3  Market Forecast

2. Market Issues

2.1  Overview

2.2  The Outlook for Smart Grid Technology Globally

2.2.1   The Utility Challenge

2.2.2   The Utility Opportunity

   2.2.2.1  Smart Grid Opportunities Today and SGaaS

   2.2.2.2  Smart Grid Opportunities of Tomorrow and SGaaS

2.2.3   The Market for Smart Grid Technology and Solutions

2.3  SGaaS Market Drivers

2.3.1   Lack of In-House Expertise

2.3.2   Reduced Upfront Costs

2.3.3   Reduced Risk

2.3.4   Efficiency

2.3.5   Reduced Time to Market

2.3.6   Future-Proofing

2.3.7   Security

2.3.8   Application Validation

2.3.9   Focus on Core Mission

2.3.10    Modularity

2.3.11    Investment Clarity and Maximum ROI

2.4  SGaaS Market Barriers

2.4.1   Sunk Investments

2.4.2   Perceived Lack of Control

2.4.3   Business Model

2.4.4   Perceived Lack of Security

2.4.5   Silos

2.4.6   Union Obligations

2.5  Utility Ownership Structure and Its Impact on SGaaS Offerings

2.5.1   IOU

2.5.2   Public or Municipal Utility

2.5.3   Cooperative Utility

2.5.4   Government-Sponsored/Owned Utilities

2.6  SGaaS Economic Model

2.7  SGaaS Case Studies

2.7.1   Texas New Mexico Power

2.7.2   Duck River Electric Membership Corp.

2.7.3   Holly Springs, Mississippi

2.7.4   Leesburg, Florida

2.7.5   United Power

3. Technology Issues 

3.1  SGaaS: It Is in the Cloud

3.1.1   National Institute of Standards and Technology Definition of Cloud Computing

3.1.2   Cloud Services and SGaaS

3.1.3   SGaaS Applications Defined

3.1.4   SGaaS Service Levels

3.2  SGaaS Applications

3.2.1   HEM

   3.2.1.1  HEM Market Drivers

   3.2.1.2  HEM and SGaaS

3.2.2   AMI

   3.2.2.1  AMI Market Drivers

   3.2.2.2  AMI and SGaaS

3.2.3   DA and SA

   3.2.3.1  DA and SA Market Drivers

   3.2.3.2  DA, SA, and SGaaS

3.2.4   AMCM

   3.2.4.1  AMCM Market Drivers

   3.2.4.2  AMCM and SGaaS

3.2.5   DR

   3.2.5.1  DR Market Drivers

   3.2.5.2  DR and SGaaS

4. Key Industry Players    

4.1  Overview

4.2  Grid Equipment Vendors

4.2.1   ABB/Ventyx

4.2.2   Alstom Grid

4.2.3   GE

4.2.4   Itron

4.2.5   Siemens Energy/eMeter

4.3  Communications Network and Service Providers

4.3.1   Alcatel-Lucent

4.3.2   AT&T Wireless

4.3.3   Ericsson

4.3.4   Silver Spring Networks

4.3.5   Sprint

4.3.6   Trilliant

4.3.7   Verizon Communications

4.4  IT Systems Providers

4.4.1   C3 Energy

4.4.2   HP

4.4.3   Leidos

4.4.4   Verdeeco

4.5  IT Systems Integrators and Consultants

4.5.1   Accenture

4.5.2   Capgemini

4.5.3   IBM

4.6  Specialized Outsourcers

4.6.1   Comverge

4.6.2   EcoFactor

4.6.3   EnerNOC

4.6.4   Opower

4.6.5   Tendril

4.7  Other Industry Participants

5. Market Forecasts

5.1  Overview

5.2  Market Forecast Methodology

5.3  The Global Market for SGaaS

5.4  SGaaS Revenue Forecasts by Category

5.4.1   Managed HEM Services

5.4.2   Managed AMI Services

5.4.3   Managed DA and SA Communications

5.4.4   Managed Substation Asset Monitoring

5.4.5   SaaS IT Applications and Analytics

5.4.6   Managed DR Programs

5.5  SGaaS Revenue Forecasts by Region

5.5.1   North America

5.5.2   Europe

5.5.3   Asia Pacific

5.5.4   Latin America and the Middle East & Africa

5.6  Conclusions and Recommendations

5.6.1   Recommendations for Utilities

5.6.2     Recommendations for Vendors

6. Company Directory
7. Acronym and Abbreviation List
8. Table of Contents
9. Table of Charts and Figures
10. Scope of Study, Sources and Methodology, Notes

List of Charts and Figures

  • Annual SGaaS Revenue by Category, World Markets: 2014-2023
  • Annual Smart Grid Technology and Solutions Revenue by Category, World Markets: 2014-2023
  • Annual SGaaS Revenue by Region, World Markets: 2014-2023
  • Annual Managed HEM Services Revenue by Category, World Markets: 2014-2023
  • Annual Managed AMI Services Revenue by Category, World Markets: 2014-2023
  • Annual Managed DA and SA Communications Networking Revenue by Region, World Markets: 2014-2023
  • Annual Managed Substation Asset Monitoring Revenue by Region, World Markets: 2014-2023
  • Annual Utility SaaS Revenue by Application, World Markets: 2014-2023
  • Annual Managed DR Program Revenue by Customer Type, World Markets: 2014-2023
  • Annual SGaaS Revenue by Category, North America: 2014-2023
  • Annual SGaaS Revenue by Category, Europe: 2014-2023
  • Annual SGaaS Revenue by Category, Asia Pacific: 2014-2023
  • Annual SGaaS Revenue by Category, Latin America: 2014-2023
  • Annual SGaaS Revenue by Category, Middle East & Africa: 2014-2023
  • Home Energy Management: Five Segments along a Continuum

List of Tables

  • Other Industry Participants
  • Annual Smart Grid Technology and Solutions Revenue by Category, World Markets: 2014-2023
  • Annual SGaaS Revenue by Category, World Markets: 2014-2023
  • Annual SGaaS Revenue by Region, World Markets: 2014-2023
  • Annual SGaaS Revenue by Category, North America: 2014-2023
  • Annual SGaaS Revenue by Category, United States: 2014-2023
  • Annual SGaaS Revenue by Category, Canada: 2014-2023
  • Annual SGaaS Revenue by Category, Europe: 2014-2023
  • Annual SGaaS Revenue by Category, Asia Pacific: 2014-2023
  • Annual SGaaS Revenue by Category, Latin America: 2014-2023
  • Annual SGaaS Revenue by Category, Middle East & Africa: 2014-2023
  • Annual Managed HEM Services Revenue by Category, World Markets: 2014-2023
  • Annual Managed HEM Services Revenue by Category, North America: 2014-2023
  • Managed HEM Services ASP/Meter/Month by Category, North America: 2014-2023
  • Annual Managed HEM Services Revenue by Utility Type, United States: 2014-2023
  • Annual Managed HEM Services Revenue by Category, Europe: 2014-2023
  • Managed HEM Services ASP/Meter/Month by Category, Europe: 2014-2023
  • Annual Managed HEM Services Revenue by Category, Asia Pacific: 2014-2023
  • Managed HEM Services ASP/Meter/Month by Category, Asia Pacific: 2014-2023
  • Annual Managed HEM Services Revenue by Category, Latin America: 2014-2023
  • Managed HEM Services ASP/Meter/Month by Category, Latin America: 2014-2023
  • Annual Managed HEM Services Revenue by Category, Middle East & Africa: 2014-2023
  • Managed HEM Services ASP/Meter/Month by Category, Middle East & Africa: 2014-2023
  • Annual Managed AMI Services Revenue by Category, World Markets: 2014-2023
  • Percentage of Installed Smart Meters with Some Level of Outsourcing by Region, World Markets: 2014-2023
  • Annual Managed AMI Services Revenue by Category, North America: 2014-2023
  • Managed AMI Services ASP/Meter/Month by Category, North America: 2014-2023
  • Annual Managed AMI Services Revenue by Utility Type, United States: 2014-2023
  • Annual Managed AMI Services Revenue by Category, Europe: 2014-2023
  • Managed AMI Services ASP/Meter/Month by Category, Europe: 2014-2023
  • Annual Managed AMI Services Revenue by Category, Asia Pacific: 2014-2023
  • Managed AMI Services ASP/Meter/Month by Category, Asia Pacific: 2014-2023
  • Annual Managed AMI Services Revenue by Category, Latin America: 2014-2023
  • Managed AMI Services ASP/Meter/Month by Category, Latin America: 2014-2023
  • Annual Managed AMI Services Revenue by Category, Middle East & Africa: 2014-2023
  • Managed AMI Services ASP/Meter/Month by Category, Middle East & Africa: 2014-2023
  • Annual Managed DA and SA Communications Networking Revenue by Region, World Markets: 2014-2023
  • Annual Managed Substation Asset Monitoring Revenue by Region, World Markets: 2014-2023
  • Annual Utility SaaS Revenue by Application, World Markets: 2014-2023
  • Annual Utility SaaS Revenue by Region, World Markets: 2014-2023
  • Annual Utility SaaS Revenue by Application, North America: 2014-2023
  • Annual Utility SaaS Revenue by Application, Europe: 2014-2023
  • Annual Utility SaaS Revenue by Application, Asia Pacific: 2014-2023
  • Annual Utility SaaS Revenue by Application, Latin America: 2014-2023
  • Annual Utility SaaS Revenue by Application, Middle East & Africa: 2014-2023
  • Annual Managed DR Program Revenue by Customer Type, World Markets: 2014-2023
  • Annual Managed DR Program Revenue by Region, World Markets: 2014-2023
  • Annual Managed DR Program Revenue by Customer Type, North America: 2014-2023
  • Annual Managed DR Program Revenue by Customer Type, Europe: 2014-2023
  • Annual Managed DR Program Revenue by Customer Type, Asia Pacific: 2014-2023
  • Annual Managed DR Program Revenue by Customer Type, Latin America: 2014-2023
  • Annual Managed DR Program Revenue by Customer Type, Middle East & Africa: 2014-2023

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