Navigant Research Blog

Upcoming Smart Grid Technologies Conference

— April 15, 2011

One of the fun parts of being analyst is participating in many of the smart grid conferences around the world. These events are invaluable for meeting face-to-face with the leading utilities, technologists, and regulatory leaders in the various regions. While the PowerPoint is always appropriately focused on the vision and promise of smart grid implementations, the reality emerges in the back-and-forth discussions and personal networking that accompanies these events.

One series of conferences that I have particularly enjoyed over the last year have been the Smart Grid Technology Conferences developed by Smart Grid Update. At the risk of shameless self-promotion, I’ve been privileged to chair these events in San Diego and London, and will do so again in San Jose on June 1 and 2. (Note: Pike Research has no commercial interest in these events.) These events are unique in that in addition to individual presentations from leaders with real-world implementation experience, there are a series of highly interactive panels that aim at avoiding what I call the “lemming syndrome,” consisting of panels with a series of generic presentations followed by a brief Q&A session where each panelist takes five minutes each to essentially say, “I agree,” to a generic question.

Instead, at these conferences we aim to dive right into a discussion with the panelists (dispensing with any PowerPoint) and invite direct participation from the audience. And because these conferences have been relatively small with high-quality attendees, these discussions have been engaging, informative, and fun. Unlike larger conferences with competing break-out sessions, the audience stays together for two days, allowing greater opportunity for relationship building and networking.

The topics for this year’s conference line up well with the issues we at Pike have identified as the most important for smart grid in 2011: Communications, Data Management, Cyber Security, Standards Development, Distribution Automation, Demand Response evolution, and Home Energy Management. You can get a flavor for some of the discussion here.

Of course, there are many other good conferences out there as well. So if you are interested in getting a jump on the true state of the smart grid, get out and join in the fun at a conference of your choice. Chances are, you won’t be sorry.


Smart Meters and the Power of the Pen

— April 8, 2011

When a fellow considered an energy expert receives a bill for electricity that totals over $2,800, what does one do?

Well, if one works for Pike Research, a leading global authority on anything to do with the smart grid, one writes about it, and vents one frustration in the public domain. The end result? A 60% retroactive bill reduction!

Now, reflecting upon my own situation, I realize I was somewhat guilty of not doing a little homework on the impact of relying upon an all-electric water heating system would have on my bank account during one of the coldest and wettest winters on the California north coast. Guilty of being too busy – a common affliction – I never bothered to look at these heaters and see that each ranged from 1 to 1.5 kilowatts a piece in electricity demand.

Just the same, not receiving an electricity bill for three months because the utility thought the bills were unreasonably high also seems rather ludicrous – especially within the context of smart meters being able to provide real-time data on energy usage. When the customer has no access to the data, then the value of the data is only going one way – to the utility.

These are the points I made to a gathering of utility customer service representatives looking to learn how e-tools and IT could improve service for their customers in Portland, Oregon last week. The five-year old organization – Energy E-Business Consortium – consisted of utility folks from all across the country. They wanted was someone from Pike Research to brief them on the latest thinking on how utilities might offer smart grid services. What they got was me, someone that has never sent a text message, whose expertise is a deep knowledge about policy and on the distributed energy future, but has an absolute disdain for gadgets. In short, I’m the average consumer out there, a renter, and not one to be tinkering with devices to see how much energy each of them uses by turning them on and off and going to look at the smart meter.

My basic message to these poor souls – the smart grid is not a one size fits all solutions. Yes, Pacific Gas & Electric (PG&E) is now offering an opt-out program for folks that are worried about the radio frequencies, security (and accuracy) of the data being generated by wireless smart meters, but charging extra but getting less information from customers seemed a bit backward to me. Glad I’m not someone working for PG&E trying to explain that value proposition to consumers or regulators.

The irony of my own experience with smart meters and high bills is this: Once I published a blog describing my own rather shocking experience in billing from a smart meter in a new home on March 24 (”Asking Dumb Questions About PG&E’s Smart Meters”), I immediately started getting phone calls from PG&E after not hearing a peep for over a week. And suddenly I was informed that the utility was willing to offer me a discount that amounted to $1,700!

The latest PG&E representative I talked to that offered this rate discount noted that this was an adjustment outside of the normal tariffs, and “was an unregulated rate.” Being a policy wonk, that raised some questions in the back of mind, but getting such a large refund somehow dampened my need for further explanation. Though I wondered how many PG&E customers had access to these “unregulated rate adjustments” and suddenly felt that I was among the privileged few, not because of a vast financial fortune, but due to the power of the pen.

I also discovered that PG&E had, in 2007, been slapped on the wrist by the California Public Utilities Commission (CPUC) for “improper back billing practices,” and that the CPUC had established a three month limit on back billing for residential customers. (My bill covered roughly three months.) As part of this CPUC directive, PG&E was required to submit regular bills – generally monthly. Perhaps PG&E’s generous reductions were motivated by these legal considerations?

The utility claimed the reason for this major reduction in my bill was that since I was informed of my large electricity bill, my consumption had declined by more than 60%. How? I just turned off all of the heaters and wore extra sweaters, long underwear and a knitted hat. Luckily, spring has sprung. Interestingly enough, a PG&E meter reader came out to the house and verified the smart meters were indeed correct. And despite what the PG&E rep on the phone told me that raised my ire – that PG&E would not be able to offer me any tips on how to reduce energy consumption — he did offer some tips.

The kicker to all of this is that my landlord has suddenly taken an interest in investigating installing solar photovoltaics (PV) to the roof. Who would have guessed that the largest electricity bill I have ever had might persuade a tight landlord to switch to solar? Stay tuned – maybe this story will have a very happy ending after all.

Of course, I still have the smart meter, and a future blog post will address the growing hysteria surrounding radio frequencies. I’ll also discuss other ways for utilities such as PG&E to offer alternatives that would still allow all citizens/consumers/ratepayers an opportunity to be a part of the solution.


Collaborating on International Security Standards

— March 21, 2011

Last week I moderated two panel sessions at the European Smart Grid Cyber Security Forum in London, including “Collaborating on International Standards and Framework.” Once again I was provided with an immensely talented panel:

  • Curt Barker, Chief Cyber Security Advisor, NIST
  • Ian Collard, Security Practice Manager, Siemens
  • Robert Craigie, Chair of the ZigBee Security Working Group
  • Saadat Malik, Smart Grid Solutions and Architecture Practice Lead, Cisco
  • Dr. Vangelis Ouzounis, Senior Expert IT Security Policies, ENISA
  • Johan Rambi, Privacy and Security Officer, Alliander
  • Ken Van Meter, Principal, Energy and Cyber Solutions, Lockheed Martin

The session began with each panelist giving a brief description of what they are working on and what standards mattered to them. There was a general consensus that while certain cyber security standards are necessary, they do not by themselves define a security program. Security itself cannot simply be a set of standards because security must reflect business objectives and each business is unique.

Security standards must also be flexible and modular because we do not know what future awaits the standards. NIST felt that a massive catalog of security standards such as the NISTIR 7628 series has shown to be useful but must be treated as a catalog only. They are starting point for a security program.

Security requires the collaboration of all stakeholders but most stakeholders currently have no incentives to collaborate. At an extreme, one panelist expressed the opinion that if there are no security standards for Smart Grid then maybe we should not be deploying Smart Grids yet.

Security performance should be tracked with meaningful and practical metrics that are measurable – not quantitative. Simply tracking regulatory compliance, while often required legally, can also give a false sense of assurance of the security of a Smart Grid. Other industries have experienced this. For example, merchants having charge card data stolen despite being fully PCI DSS compliant.

Several panelists including Cisco and ZigBee stressed the importance of standards-based solutions as a way to ensure interoperability, especially critical in large-scale deployments where competing products may sit side-by-side. Well known standards tend to be more secure because they have been inspected, and possibly attacked, much more often than proprietary standards have been.

Sharing threat and vulnerability information among suppliers and customers can greatly improve the security of Smart Grid technologies. This is especially true for real-time systems such as ICS, where there is often less shared security knowledge of the environments. _blank>Lockheed Martin participates in threat sharing with the Edison Electric Institute, the American Public Power Association (APPA), and the (U.S.) National Rural Electrical Co-operative Association (NRECA). Nearly all utilities believe that they can do a better job of creating their security programs than the government could do, but they look to governments for synchronization and co-ordination.

In Europe it may be a mistake for each nation to develop its own cyber security standards. A number of utilities do business in several European countries so uncoordinated requirements could have a negative impact. Several European representatives in this and other sessions expressed that they look to NIST standards as guidance for their own activities.

Finally, sharing threat information can better ensure that diverse solutions can interact effectively and securely. One analyst likened the alternative to a Smart Grid Tower of Babel. However, threat and vulnerability information need not be shared with the general public, only with those who need the information as part of their daily work. One example cited was the U.S. Information Sharing and Analysis Centers (ISACs), in which competitors share their vulnerabilities and security observations with each other to better protect their entire industry – but through a restricted distribution.

The next blog in this series will deal with approaches to testing Smart Grid systems to validate their security.


Microsoft Wants to Be the Google of Utility Data

— March 16, 2011

When it comes to looking for the best prices for electricity to charge your plug-in vehicle, Microsoft wants to be at the top of the search results. The desktop and internet application company wants to be the data source for all things utility by creating a national database of tariff and rate plan information. The Microsoft Utility Rate Service (MURS) will be available via subscriptions to government agencies, power providers, auto makers, and EV charging equipment companies.

Microsoft’s Director of Business Development Warren Dent, in a meeting with organizations involved in EV infrastructure in Portland, Oregon, explained that the company intends to have utility rate data available for 17 metropolitan areas, with all but three (Detroit, Denver, and Chicago) located in coastal states. It’s not a coincidence that these areas closely align with Ford’s electric vehicle launch schedule. Ford is relying on Microsoft’s service for its “value charging” program that will enable EV owners to program their vehicles to charge based on when utility rates are lowest. When the service is complete, pricing data would be relayed from the utility to Microsoft to Ford’s data operations to Ford vehicles. Customers would be able to program vehicle charging via the onboard computer or a mobile application.

This pathway is significant because it puts the controls into the vehicle itself and cuts out EV charging equipment companies, who are looking to develop their own services in partnership with smart grid service providers. Obviously, the vehicle needs to be plugged in to charge, but the vehicle would send the signal to the charging equipment to start or stop. Automaker will take a variety of approaches as to how much intelligence they will put in the vehicles.

Microsoft does not have any interest in interfacing directly with consumers. As with Ford, MURS subscribers will use their own branding to interact with the public, according to Dent.

Microsoft is partnering with one to three utilities in each region to get access to the data, including many of the largest in the country, including Duke Energy, Xcel Energy, and Portland General Electric.

Microsoft wants to be a leader in providing services to utilities and their customers, and is leveraging the company’s Azure Marketplace DataMarket database infrastructure. The managing of EVs is seen as a driving force for establishing a platform for what will be a huge opportunity in smart grid data services. As examples, Pike Research estimates that investment in information technology for managing electric vehicles will reach $371 million annually in 2015, while smart grid data analytics services revenue will top $1.1 billion.

Microsoft is creating its own standards for storing and sharing utility data in an industry where standardization hasn’t been necessary since utilities in Texas don’t need to have software or communications equipment that speaks the same language as that in Oregon or Illinois. With this early investment and development work, Microsoft may be temporarily pulling ahead of companies such as IBM, Accenture, SAP, Oracle and yes, Google, which also want a large slice of the energy information services pie. But they are sure to have company before long.


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