The Internet of Things (IoT) is setting the stage for a dramatic rise in energy management capabilities on the customer side of the meter in commercial buildings. Most of these investments are happening independent of utility programs and represent a new set of opportunities and threats to the traditional regulated utility model. Forward-thinking utilities can, however, take advantage of the demand for IoT intelligent building technologies and services as a pathway for deeper customer satisfaction and engagement through new value-added services.
IoT value-added services for utilities require offering development focused on non-energy benefits that align with the in-demand applications in the broader intelligent buildings market. Such applications include operational efficiency, space utilization, physical security, and healthy buildings. The sheer number of commercial customers already investing in IoT solutions will result in changes to the consumption and demand patterns utilities use for resource planning. Furthermore, the rapid growth in the IoT for intelligent buildings market represents a significant revenue opportunity for new offerings. At the same time, it represents a threat to existing revenue streams for traditional electric services as these technology-enabled customers reshape how their building operations and energy consumption align.
This Navigant Research report presents an analysis of how IoT value-added services could compete in the overall intelligent buildings market. The study examines the market dynamics shaping the opportunity for IoT value-added services for commercial customers. Market forecasts through 2026 for IoT value-added services in North America are presented in three scenarios: conservative, moderate, and aggressive. The report also examines the underlying technologies related to IoT for commercial customers, as well as the IoT intelligent buildings value chain.