- What are master systems integrators (MSIs)?
- What are the evolving trends in the building services market that have led to the emergence of the MSI?
- What services do MSIs provide?
- What strategic and operational advantages do MSIs provide to building managers and real estate managers?
- What are the various types of service providers in the building services market?
- What are potential avenues for growth for each type of service provider?
Master Systems Integrators Catalyzing Intelligent Building Transformation
Buildings systems are growing in complexity to meet the rapidly changing demands of occupants and to maximize operational efficiency. To achieve these goals, building managers are deploying Internet of Things (IoT) technologies. As the adoption of smart building solutions becomes more prevalent, use of these technologies is key to securing operational and strategic advantages in the market. Despite the increased availability and adoption of these technologies, management and integration of the IT and operational technology (OT) aspects of building systems have not changed in response.
As buildings become more digital, building managers turn to master systems integrators (MSIs) to ensure the efficient operation of building systems and derive value from the increasingly rich data generated from building’s IT systems. MSIs are different from other building systems service providers in that they integrate domain expertise across IT and operational technology (OT) systems to advise clients on building management strategy, deploy solutions, and provide continuing support, effectively acting as an outsourced branch of a building’s facilities management service.This Navigant Research Strategy Insight report outlines the role and services MSIs provide. This report also discusses the trends driving the demand for MSIs and gives current service providers potential pathways to expand their capabilities to become MSIs. The report provides insight into six types of market players, including strengths and areas for growth.
- Building managers
- Real estate managers
- Systems integrators
- IT consultants
- Real estate advisory firms
- Building contractors
- Building automation and control systems integrators
- Investor community
Master Systems Integrators Emerging to Meet Integration Needs
What Are MSIs?
Trends Driving Demand for MSIs
Aging Facility Management Decreases Ability to Maintain Operations
IT Knowledge Gaps Are Inefficient for Facilities Management Professionals
Customers Demand Technology-Enhanced Experiences
MSIs Offer Strategic and Operational Advantages
MSIs Influence Current Building Systems Contractors
The Building Systems Market Is Fragmented
Assessing the Capabilities of Providers in the Building Services Market
Electrical and Mechanical Contractors
Real Estate Advisory Firms
Building Automation and Control Systems Integrators
IT Systems Integrators
Build an MSI Business Organically
Break Down Silos
Change Talent Building Processes
Create New Customer Engagement Strategies
Scale and Expand Service Offerings Through Acquisitions, Joint Ventures, and Strategic Partnerships
Acquire New Capabilities and Expand Geographies
Joint Ventures Supplement Resource Deployment
Strategic Partnerships Give Service Providers Domain Access
Conduct Effective Change Management
Promote a Culture of Innovation
Invest in Customer and Partner Relationships
- MSI Domain Expertise
- Building Systems Services Market Classification